One of the challenges facing HR is how to ensure that employees based overseas or travelling abroad on business are looked after if things go wrong due to an accident or illness.
I have personal experience of this. In the 1980s and 1990s I spent close on 3 weeks in every four travelling outside the UK on business. With a young family and with trips to Latin America, Africa and the Far East regularly on my agenda it was a real concern for all of us – worrying what would happen if anything went wrong. Having a good Evacuation and Repatriation provider meant less worry and uncertainty for me, my family and my employer at the time.
So it was of personal interested when I heard that AXA were hosting a webinar on the topic. (AXA are a clients of ours – we produce all their internal and internal webinars for them and other clients. More information can be found on our services here).
What were the highlights in the webinar:
- They have been providing this service since 1959 so have a lot of experience and specific knowledge of most types of issues that could occur
- They deal with about 100k cases per year and have a dedicated team on hand to manage all aspects of each case
- The Evacuate/Repatriate about 13k people per year
- They employ 300 nurses and doctors
- They have 13 medical centres across the world they use rather than always coming back to the UK
The case study discussed was really interesting and highlighted aspects of evacuation and repatriation I had not fully appreciated. As it was a new born baby needing assistance the AXA team had to manage the fact the child did not have a birth certificate, passport or visas for the country they were being evacuated to. This all had to be managed alongside finding a nearby medical facility very quickly that could provide care to the standard available in the UK. The baby was airlifted to the hospital and was successfully treated and able to return home a few weeks later after the necessary heart surgery.
We always record the webinars that AXA do so they offer it via an ‘on-demand’ facility. You can listen to the Evacuation & Repatriation webinar here.
A listing of recent AXA webinars can be found on their online resource section here.
We have found that clients making all their webinars available online via an archive increases the total audience over the following 12 months by over 25% at zero additional cost.