Video is a powerful communication and education tool. It can be used in many different ways – self training and instructor led. They can be interactive or be used to support team discussions in a work group setting. The videos can be made to be realistic with actors playing roles which professionals can respond to. For the audience such videos can be made very true to life. This is especially important in any ‘customer’ facing environment where complex team interaction can lead to a series of small issues compounding into a major situation.
We were given a brief by the South Central Ambulance Service and The Patients Safety Federation to create a video that could be used for awareness and training by the NHS on the vital importance of patient safety during clinical handovers between different groups.
To ensure it was as realistic as possible we created a script that followed the story of David, an elderly man with dementia, after he develops pneumonia and a crush fracture in his thoracic spine. David and his wife, who is partially sighted, have been coping OK at home with the support of their daughter. But an admission to hospital goes badly wrong due to important information being lost at various handovers points between staff.
A total of 15,000 DVDs were produced and used throughout the NHS South Central Region (now part of NHS South). The training video continues to be used across the NHS nationally.